Box Office Policies
You may purchase tickets online or in person at the Box Office with cash, check, Visa, Discover, American Express or Mastercard. Payment is required at the time of reservation. We ask that you allow plenty of time to purchase your tickets if arriving for a film, concert or event, and suggest that you purchase tickets in advance whenever possible to avoid delays in being seated. We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. A $2 preservation fee is applied to all concert and performance ticket sales. This fee is used for ongoing restoration, repair and maintenance of the non-profit State Theatre. Please; no photography, videotaping or recording of any kind without prior arrangements. Please turn off your cell phones, pagers and refrain from text messaging during all films and performances. Shows at The State start promptly. If you are unavoidably delayed, you will be seated at the discretion of the House Manager.
Please present your printed ticket purchase confirmation at the box office when you arrive for a film or concert. A confirmation number will also be accepted with a photo ID.
Unable to use your tickets?
All ticket sales are final however, if you are not able to use your tickets, you may donate them back to The State Theatre. To donate your tickets, please return them to the Box Office prior to the concert or performance. We are not able to accept donations of unused film tickets. The State will acknowledge your ticket donation by mail and you will receive a donation letter suitable for filing with your tax return. Our mailing address is 1307 J Street, Modesto, CA 95354.
Tickets may be exchanged for a higher priced seat, or a seat in a different location, depending on ticket availability. This exchange policy only applies to concerts and special events.
Lost or Missing Tickets
If your tickets do not arrive before a film or concert, have been lost or left at home, come to the Box Office at least 15 minutes before the start of a film or half an hour before the start of a concert and your tickets will be reprinted. A photo ID is required.
Box Office Hours
For your convenience, The State Theatre box office is open Monday through Friday from noon to 3 p.m. You may purchase advance tickets for both films and concerts, gift certificates or State Theatre memberships. The box office is also open half an hour before the start of all regularly scheduled films, and one hour before concerts and special events.
The box office is located at 1307 J St., Modesto. The phone number is 209-527-4697, ext. 4.
Special Needs Patrons
The State has several battery-operated hearing devices for use by our hearing-impaired patrons. These devices are available during films at no charge. Please ask at the box office when you purchase your movie tickets and our staff will assist you.
The State Theatre, in compliance with the Americans With Disabilities Act, provides easily-accessible seating for our patrons in wheelchairs or walkers or who may face challenges in any way with our traditional theater seating. We strive to accommodate our patrons by providing special seating arrangements, a wheelchair lift to and from the stage, handrails leading to and from the auditorium, and clean, well-lighted wheelchair-accessible restrooms. If you are unsure of the suitability of The State’s accommodations, please call and we will discuss your needs to determine how we may best serve you.
We strive to make our theater welcoming and accessible to all, particularly our disabled patrons. The State does not admit caregivers at no charge. This is a matter of theater policy and as a nonprofit with lower-than-average ticket prices, we have adopted the policy of asking caregivers to also pay for their admission. We have consulted with DRAIL (Disability Resource Agency for Independent Living) and ADA to determine that there is no legal precedent for admitting caregivers at no charge. We are committed to keeping our theater ADA compliant, and our staff remains committed to accommodating the needs of all patrons with helpful, friendly and courteous service. We hope you understand that, as a nonprofit, we have adopted this policy as have many other theaters, so that we may stay viable and sustainable for the present, and for many more years to come.
Who we are
Our website address is: https://thestate.org.
What personal data we collect and why we collect it
When you register online as a constituent or wish to utilize certain areas of our web site services, we will ask you for information such as your name, address, e-mail address, telephone number, certain demographic information and (if needed) credit card information. We need certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion.
Use of information we collect
Certain areas of our programs, such as our e-Newsletter and database, use personal information to send notices to registered users via e-mail. If you provide your mailing address or telephone number The State Theatre, may also use your personal information to contact you by mail or by telephone regarding special offers from The State Theatre, updated information about The State Theatre or The State Theatre web site, and new services offered by The State Theatre. If you wish to be removed from this contact list, you may do so by contacting The State Theatre directly. (See the “Whom To Contact If You Have Questions” section below).
Like most web sites, The State Theatre uses “cookies.” A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our web site without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from The State Theatre web site.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
The State Theatre may engage reputable third-party vendors in order to help us manage our web site ticket sales and allow us to better service our visitors and customers.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
How we protect your data
We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including SSL certification, password protection, electronic firewalls, and data encryption. However, The State Theatre does not guarantee the security of such information.
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions of Use or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal process.
Terms and Conditions of Use
2. Intellectual Property
The design of this web site and its content are the property of The State Theatre and are protected by copyright, trademark, and other intellectual property laws. The State Theatre authorizes you to view and download the content portion of this web site only for your personal, non-commercial use, provided that you retain, on any copies of the materials, all copyright and other proprietary notices contained on the original materials. You may not otherwise copy, reproduce, modify, adapt, display, perform, publish, create derivative works from, store, sublicense, translate, sell, rent, reverse engineer, decompile, disassemble, or otherwise exploit this web site or its content.
The display of any trade names, trademarks, service marks, logos, or domain names on this web site does not imply that a license of any kind has been granted with respect to such trade names, trademarks, service marks, logos, or domain names. Any unauthorized downloading, re-transmission, or other copying, modification, or use of trade names, trademarks, service marks, logos, or domain names may be a violation of trademark and copyright laws and could subject you to legal action.
If you post content or submit material to this web site, you grant The State Theatre a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media now known or hereinafter devised. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content does not violate this policy and will not cause injury to any person or entity; and that you will defend, indemnify and hold The State Theatre and its employees, agents, officers, directors, agents, contractors, suppliers, and other representatives harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including reasonable attorneys’ fees) resulting from content you supply. The State Theatre has the right but not the obligation to monitor and edit or remove any activity or content. The State Theatre takes no responsibility and assumes no liability for any content posted by you or any third party.
You should be aware that the Internet is not secure. If you choose to send any electronic communications by means of this web site, you do so at your own risk. The State Theatre does not guarantee that such communications will not be intercepted or changed or that they will reach the intended recipient securely.
YOUR ACCESS TO AND USE OF THIS WEB SITE ARE AT YOUR SOLE RISK. YOU ARE ENTIRELY LIABLE FOR YOUR ACTIVITIES. THE STATE THEATRE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, TIMELINESS OR OTHER CHARACTERISTICS OF ANY CONTENT AVAILABLE ON OR THROUGH THIS WEB SITE. THIS WEB SITE AND THE INFORMATION ON IT ARE PROVIDED “AS IS.” THE STATE THEATRE MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE STATE THEATRE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE CAUSED BY USE OF, OR RELIANCE ON, OR INABILITY TO USE OR ACCESS THIS WEB SITE, OR DELAYS, INACCURACIES, ERRORS, DEFECTS OR OMISSIONS IN THE WEB SITE, REGARDLESS OF THE CLAIM OR AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE STATE THEATRE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
THE STATE THEATRE SHALL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR ANY DAMAGES SUFFERED IN CONNECTION WITH USE OF THIS WEB SITE, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST SAVINGS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM IMPAIRED OR LOST DATA, SOFTWARE OR COMPUTER FAILURE OR ANY OTHER CAUSE, BY YOU OR ANY OTHER THIRD PARTY, EVEN IF THE STATE THEATRE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. YOU HEREBY EXPRESSLY RELEASE THE STATE THEATRE FROM ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DAMAGE CAUSED, DIRECTLY OR INDIRECTLY, TO YOU OR ANY THIRD PARTY AS A RESULT OF THIS WEB SITE AND ITS CONTENT INCLUDING ANYTHING DOWNLOADED OR ACCESSED. THE STATE THEATRE DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE WILL BE AVAILABLE FOR ACCESS ALL THE TIME OR AT ANY TIME ON A CONTINUOUS, UNINTERRUPTED BASIS, AND IS NOT RESPONSIBLE FOR ANY INCONVENIENCE OR OTHER LOSS THAT YOU MAY SUFFER AS A RESULT. THE STATE THEATRE IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, HARDWARE, SOFTWARE, OR OTHER PROPERTY RESULTING IN ANY WAY FROM YOUR USE OF THIS WEB SITE.
Where applicable law does not allow the exclusion of implied warranties, some of the foregoing exclusions may not apply to you. This Disclaimer applies to all content (including but not limited to user e-mails, discussion groups, chat rooms, blogs, etc.) merchandise, and services available through this site.
You agree to defend, indemnify, and hold The State Theatre and its employees, agents, officers, directors, agents, contractors, suppliers, constituents and other representatives harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including reasonable attorneys’ fees) in connection with or arising from your use of this web site. The State Theatre may participate in the defense of any claim or action at your expense and any negotiations for settlement. The State Theatre reserves the right, on notice to you, to assume exclusive defense and control of any claim or action subject to indemnification by you, without relieving you of your indemnification obligations hereunder.
If any provision of these Terms and Conditions of Use is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and other provisions shall remain enforceable and in full effect. No failure or delay in enforcing any term, exercising any option or requiring performance shall be a waiver of that or any other right.
7. Links on This Web Site to Third Party Sites
This web site may contain hyperlinks to web sites operated by persons or entities other than The State Theatre. Such hyperlinks to other web sites, whether to a home page or some other page on a web site, are provided for your reference and convenience only. You agree not to hold The State Theatre responsible for the content or operation of such web sites. A hyperlink from this web site to another web site does not imply or mean that The State Theatre endorses the content on that web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other web sites to which you might link from this web site.
8. Links to This Web Site on Third Party Sites
Web sites operated by persons or entities other than The State Theatre may contain hyperlinks to this web site. You agree not to hold The State Theatre responsible for the content or operation of such third party web sites. A hyperlink to this web site on another web site does not imply or mean that The State Theatre endorses either the content of the web site containing the hyperlink to this web site or the operator or operations of that site. You are solely responsible for determining the extent to which you may use any content at any other web sites which might link to this web site.
You agree that you will not upload to, distribute, or otherwise publish on or through the web site any slanderous, obscene, libelous, defamatory or unlawful material. You are solely responsible for any content you post to this web site and represent and warrant that such content (a) shall not be fraudulent; (b) shall not infringe any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (c) shall not violate any law, statute, ordinance, or regulation (including without limitation those governing import/export control, consumer protection, unfair competition, anti-discrimination, or false advertising); and (d) shall not contain any viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or information.
10. International Visitors
The State Theatre makes no representation that materials on this web site are appropriate or available for use in locations outside the United States. If you access this web site from outside the United States you are responsible for compliance with local laws.
11. Choice Of Law And Forum
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the United States of America and the State of California, excluding its conflicts of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions of Use or your use of this site shall be in the state or federal courts located in the County of Stanislaus in the City of Modesto, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.