Box Office Policies
You may purchase tickets online or in person at the Box Office with cash, check, Visa, Discover, American Express or Mastercard. Payment is required at the time of reservation. We ask that you allow plenty of time to purchase your tickets if arriving for a film, concert or event, and suggest that you purchase tickets in advance whenever possible to avoid delays in being seated. We do not accept unpaid ticket reservations or hold tickets for in-person purchase later. A $2 preservation fee is applied to all concert and performance ticket sales. This fee is used for ongoing restoration, repair and maintenance of the non-profit State Theatre. Please; no photography, videotaping or recording of any kind without prior arrangements. Please turn off your cell phones, pagers and refrain from text messaging during all films and performances. Shows at The State start promptly. If you are unavoidably delayed, you will be seated at the discretion of the House Manager.
Please present your printed ticket purchase confirmation at the box office when you arrive for a film or concert. A confirmation number will also be accepted with a photo ID.
Unable to use your tickets?
All ticket sales are final however, if you are not able to use your tickets, you may donate them back to The State Theatre. To donate your tickets, please return them to the Box Office prior to the concert or performance. We are not able to accept donations of unused film tickets. The State will acknowledge your ticket donation by mail and you will receive a donation letter suitable for filing with your tax return. Our mailing address is 1307 J Street, Modesto, CA 95354.
Tickets may be exchanged for a higher priced seat, or a seat in a different location, depending on ticket availability. This exchange policy only applies to concerts and special events.
Lost or Missing Tickets
If your tickets do not arrive before a film or concert, have been lost or left at home, come to the Box Office at least 15 minutes before the start of a film or half an hour before the start of a concert and your tickets will be reprinted. A photo ID is required.
Box Office Hours
For your convenience, The State Theatre box office is open Monday through Friday from noon to 3 p.m. You may purchase advance tickets for both films and concerts, gift certificates or State Theatre memberships. The box office is also open half an hour before the start of all regularly scheduled films, and one hour before concerts and special events.
The box office is located at 1307 J St., Modesto. The phone number is 209-527-4697, ext. 4.
Special Needs Patrons
The State has several battery-operated hearing devices for use by our hearing-impaired patrons. These devices are available during films at no charge. Please ask at the box office when you purchase your movie tickets and our staff will assist you.
The State Theatre, in compliance with the Americans With Disabilities Act, provides easily-accessible seating for our patrons in wheelchairs or walkers or who may face challenges in any way with our traditional theater seating. We strive to accommodate our patrons by providing special seating arrangements, a wheelchair lift to and from the stage, handrails leading to and from the auditorium, and clean, well-lighted wheelchair-accessible restrooms. If you are unsure of the suitability of The State’s accommodations, please call and we will discuss your needs to determine how we may best serve you.
We strive to make our theater welcoming and accessible to all, particularly our disabled patrons. The State does not admit caregivers at no charge. This is a matter of theater policy and as a nonprofit with lower-than-average ticket prices, we have adopted the policy of asking caregivers to also pay for their admission. We have consulted with DRAIL (Disability Resource Agency for Independent Living) and ADA to determine that there is no legal precedent for admitting caregivers at no charge. We are committed to keeping our theater ADA compliant, and our staff remains committed to accommodating the needs of all patrons with helpful, friendly and courteous service. We hope you understand that, as a nonprofit, we have adopted this policy as have many other theaters, so that we may stay viable and sustainable for the present, and for many more years to come.
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